Shipments

Shipments

The Shipments section on the issue details page allows creating and tracking courier shipments directly within the context of an issue.

Supported couriers: DHL, DPD, GLS, Geodis, UPS, ID Logistics.

Creating a shipment

Click Add shipment in the Shipments section and select a courier. Each courier has its own form with carrier-specific fields. Typical data required when creating a shipment:

• Addresses — sender and receiver (name, street, postal code, city, contact details)
• Package — type, weight, dimensions, quantity
• Additional services — carrier-dependent (e.g. cash on delivery, insurance, timed delivery)
• Shipment date and content description

After confirmation, the system registers the shipment with the courier and returns a tracking number.

Shipment statuses

Shipments go through statuses specific to each courier. Some couriers require an additional confirmation step before a label can be generated (e.g. GLS requires shipment confirmation, Geodis requires releasing the shipment for fulfilment).

Labels

After a shipment is created, a PDF label download button becomes available. Labels are available in various formats (A4, roll) depending on the courier. For selected couriers (DHL, DPD) the label can be saved directly as an issue attachment.

Tracking

Each shipment includes a tracking link to the courier's website. The link is generated automatically based on the shipment number.

FAQ

Which couriers does the system support?

DHL, DPD, GLS, Geodis, UPS, and ID Logistics. Availability depends on which integrations have been configured by an administrator.

Why don't I see the "Add shipment" button?

Creating shipments requires the appropriate permissions for a given courier. Contact your administrator to grant access.

When can I download the label?

It depends on the courier. DHL and DPD generate the label immediately after the shipment is created. GLS requires the shipment to be confirmed first, and Geodis requires it to be released for fulfilment.

Can the label be saved as an issue attachment?

Yes, for DHL and DPD there is a button to save the label as an issue attachment.

How can the customer track the shipment?

The tracking number visible in the shipment details can be passed on to the customer or shared via the issue status page.

Can I book a courier pickup?

Yes, DHL and DPD support courier pickup booking — the shipment form includes an option to schedule a pickup with a date and time window.

What should I do if a courier integration is not available?

Contact your system administrator to activate and configure the appropriate courier module under Couriers.