Remote forms

A remote form is a public form accessible to customers without logging in. It enables receiving new issues through a website or allowing customers to update an existing issue.

Configuration is available under Configuration → Issue types → [type] → Remote forms.

Form types

Each form has an assigned usage type:

Create issue — the customer submits a new issue; an organisation must be selected to receive the issue
Update issue — the customer supplements or updates an existing issue; an optional usage limit can be set

Form settings

Basic

Name and description — multilingual; visible to administrators only
Organisation — which organisation the submitted issues are assigned to (required for create type)
Default owner — user automatically assigned as the issue owner
Width — form width on the page
Font — font used in the form
Favicon — icon shown in the browser tab
Resubmit — whether the form can be submitted more than once in the same session
Active — whether the form is publicly accessible

Content (multilingual)

Header — text displayed at the top of the form
Meta title — HTML page title
Meta description — HTML page description (SEO)
Submit button label — text on the submit button
Success message — text displayed to the customer after successful submission

Legal

GDPR info — GDPR clause text; can be enabled and set as required to accept
Terms & conditions — terms text; can be enabled and set as required to accept

Appearance

Styles — custom CSS styles for the entire form
Additional styles — additional CSS rules that override the defaults

Customer type

Distributor type — filters available distributors in the form
Service type — filters available services in the form

Form fields

Fields available on the form are configured separately via Configuration → Application fields → Remote forms. For each field, the name, description, configuration, and validations can be overridden at the module level.

After saving, the form can be shared in two ways:

Direct link

The form is available at a unique URL:

https://[forms-domain]/create/[locale]/[form-id]

The link can be sent directly to customers or placed on a website.

The form can be embedded on any page as an HTML component:

<script src="https://[forms-domain]/widget/index.js"></script>
<reklamator-form form-id="[form-id]" locale="en"></reklamator-form>

The widget renders the form directly within the page content.

FAQ

Does the form require the customer to log in?

No. The form is public — customers can submit an issue without an account in the system.

What is the difference between the create and update types?

A create form is used to submit new issues. An update form allows a customer to supplement data in an existing issue (e.g. upload additional files or answer questions).

Can one issue type have multiple forms?

Yes. Multiple forms with different settings and links can be assigned to a single type — for example, separate forms for different organisations or languages.

How do I configure the form fields?

Form fields are configured via Configuration → Application fields, then assigned to the Remote forms module. Each assigned field can be customised (name, validations) at the module level.

Does the customer receive a confirmation after submitting the form?

After submission, the message configured in the Success message field is displayed. An automatic confirmation email can be configured via business rules.

How do I embed the form on my own website?

Use the widget — place the <script> tag and <reklamator-form> element in your page's HTML. The exact code snippet is available in the form's sharing dialog.