Status page

The status page is a public view accessible to customers without logging in, showing the current state of their issue. Customers can check progress by providing the issue number and their email address or phone number.

Configuration is available under Configuration → Issue types → [type] → Status page.

Customer access

The status page is not open to everyone — the customer must identify themselves by providing:

the issue number
a verification field: email, phone, or email or phone (configurable)

After verification, the issue data is displayed according to the field configuration.

Status page settings

General

Enable public status view — activates or deactivates the page; when disabled, the link does not work
Customer verification field — whether the customer provides an email, phone number, or either
Allow attachment downloads — whether the customer can download files attached to the issue

Content (multilingual)

Page header — text (supports HTML) displayed at the top of the page
Meta title — HTML page title

Appearance

Font — font used on the page
Width — page container width
Favicon — URL of the icon shown in the browser tab
CSS styles — custom CSS styles
Additional styles — additional CSS rules that override the defaults

Status page fields

Fields visible to the customer are configured separately via Configuration → Application fields → Status page. A link to field management is also available directly from the status page configuration form.

Status page URL

The public status page URL is displayed in the configuration form and has the format:

https://[system-address]/[locale]/status/[page-identifier]

The link to a specific issue can be sent to the customer manually or automatically via a business rule (e.g. on issue creation or step change). The {{issue_status_url}} variable available in templates generates this link.

FAQ

Does the customer need an account to view the status page?

No. The page is public, but the customer must provide the issue number and their email or phone number for verification.

Does the customer see all issue fields?

No. Only fields configured for the status page of the given issue type are visible.

How does the customer reach the status page?

The customer receives a link — sent manually or automatically via a business rule. The link can also be generated using the {{issue_status_url}} variable in a message template.

Can the customer download attachments from the status page?

Yes, if the Allow attachment downloads option is enabled in the configuration.

What happens when the status page is disabled?

The public link does not work — the page shows an error. The configuration remains saved and can be re-enabled at any time.