## Email log

The email log records the history of messages received by configured email inboxes. It is available under **System → Email log**.

![Email log](/rkl-email-logs-en.jpg)

## Columns and filters

| Column | Description | Filter |
|---|---|---|
| Created at | Date and time the message was processed by the system | Date range |
| Message date | Date and time the message was sent by the sender | Date range |
| Operation | Processing result | Operation list |
| Subject | Email subject | Text |
| From | Sender address | Text |
| To | Inbox address | Text |

## Operations

Each message is processed and assigned one of the following operations:

| Operation | Description |
|---|---|
| Added to existing issue | The message was matched to an existing issue and attached as a message |
| New issue created | The message was unrecognised and the system created a new issue |
| Marked as read | The message was processed and marked as read in the inbox |
| Message deleted | The message was deleted from the inbox after processing |
| Message ignored | The message came from a sender on the ignored list |
| No action | The message was unrecognised but the inbox is not configured to create new issues |

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## FAQ

### Where do I find the email log?
Under **System → Email log**. Access is granted by an administrator through group permissions.

### Why didn't a message create an issue?
Check the **Operation** column — if it shows *Message ignored*, the sender is on the ignored list. If it shows *No action*, the inbox has new issue creation disabled for unrecognised messages.

### How do I find which issue a message was added to?
The *Added to existing issue* operation means the message was attached to an issue — the entry details contain the linked issue.

### Can I search for a message by sender or subject?
Yes. The **Subject**, **From**, and **To** columns support text filtering.

### Does the email log include messages sent by the system?
No. The email log records only messages **received** by inboxes. The history of sent messages is available on the issue details page.