## Creating an issue

A new issue can be created in three ways:

- clicking **Add issue** in the main menu under **Issues**
- clicking the **Add** button on the issue list for a given type
- pressing the **N** key on the issue list — the shortcut takes you directly to the new issue form for the same type

If multiple issue types are configured, the first step is selecting the appropriate type.

![Creating an issue](/rkl-issue-create-en.jpg)

## Issue form

The form contains fields defined for the given issue type. Fields marked with an asterisk (*) are required. Other fields can be filled in later from the issue details page.

Typical form fields:

- **Customer** — select a customer from the database or enter a new one
- **Product** — the product the issue relates to
- **Category** — issue category
- **Description** — issue description
- **Attachments** — files attached to the issue

After filling in the form, click **Save** to create the issue and open its details page.

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## FAQ

### What is the quickest way to create a new issue?
From the issue list, press the **N** key — you will be taken directly to the new issue form for the same issue type.

### Do I need to fill in all form fields?
Only fields marked with an asterisk (*) are required. The rest can be filled in later from the issue details page.

### Where does the issue number come from?
The number is generated automatically by the system according to the numbering format configured for the given issue type.

### Who is a newly created issue assigned to?
The issue is automatically assigned to the user who created it. The assignment can be changed later from the issue details page.

### Can customers submit issues themselves?
Yes, if an administrator has configured a public issue form for the given type. See the [Issue forms](/config/forms) section for more.