## Users

The **System → Users** section allows an administrator to manage user accounts with access to the application.

![User list](/rkl-users-list-en.jpg)

## Creating a user

Click **Add user** and fill in the form. After saving, the user will receive an email with a link to set their password.

## User data

The user details page contains:

- **Account** — email address (login), last login date, IP address, failed login attempts
- **Personal data** — first name, last name, phone, position, manager, photo

## Permission groups

A user can belong to **multiple permission groups**. Groups define what operations the user can perform in the system. Groups are managed under **System → Groups**.

## Issue types

A user can be restricted to specific issue types.

## Organisational units

A user can be assigned to one or more organisational units. Units determine which issues, customers, and resources the user has access to.

## Customers, distributors, and services

Customer records can be assigned to a user in three separate categories:

- **Customers** — direct customers assigned to the user
- **Distributors** — distributors assigned to the user
- **Services** — service entities assigned to the user

## Suspending an account

An account can be suspended using the **Account suspended** toggle in the additional settings section. A suspended account has no access to the system and does not count toward the active user limit.

{% callout type="note" title="Note" %}
A suspended account is not deleted — the user's data and operation history remain in the system. Re-activating the account restores full access.
{% /callout %}

---

## FAQ

### How does a user change their password?
A user can change their password in their profile or use the password reset option on the login screen.

### Can I change a user's email address?
Yes, the email address can be edited on the user's profile page. After the change, the user logs in with the new address.

### Can a user belong to multiple permission groups?
Yes. Any number of groups can be assigned to a user — permissions are cumulative.

### What happens to issues when I suspend a user?
Issues assigned to a suspended user remain in the system unchanged. They should be manually reassigned to another person.

### What is the difference between a suspended and a locked account?
A **suspended** account is disabled manually by an administrator. A **locked** account is locked automatically after too many failed login attempts.

### Can a user be deleted?
Yes, a user can be deleted. The operation is irreversible — if you want to keep the user's history, suspend the account instead of deleting it.